As the world continues to respond to the COVID-19 pandemic, we remain focused on keeping our teams and communities safe while delivering the energy our customers rely on.
Consistent with our approach throughout the pandemic, we aim to align our safe re-entry plans with public health guidelines in the regions where we operate. We’re working closely with public health and government authorities to ensure we are aligned with all recommendations to minimize the spread of this virus. For information on how our companies are responding to COVID-19 in all of our jurisdictions, please visit the links listed on the right of this page.
Health and Safety Protocols
Health and safety is always our first priority.
Our rigorous pandemic and business continuity plans remain in effect across the company. Our goal has always been for everyone to return to our workplaces when it is safe to do so. We are taking important precautions to keep our teams safe, including those working from home and those working in critical roles in our facilities and in the field. For example:
- Masks are required in shared office spaces, and in all common areas.
- In operating areas where employees are able to work in office, team members are required to do daily health screenings, stay home if they aren’t feeling well and get tested if they’re experiencing any symptoms of COVID-19.
- A ban on business travel remains in place.
- Good hygiene and physical distancing remain critical tools in preventing the spread of COVID-19.
Supporting our Customers
As providers of an essential services, Emera and our utilities remain committed to delivering reliable energy and protecting the health and safety of our teams, customers and communities.
We’re supporting individuals, families and communities dealing with financial hardship as a result of the pandemic in a variety of ways. This includes working directly with customers and supporting programs that provide assistance for those experiencing difficulty paying energy bills.
To learn more, please reach out to a customer service representative in your area or visit your utility’s website.