Emera's Response to COVID-19

A Message from our CEO

As the world responds to the COVID-19 pandemic, at Emera we’re focused on keeping our teams and communities safe while continuing to deliver the energy our customers rely on, now more than ever.

Health and safety is always our first priority. We are taking important precautions to keep our teams safe, including those working from home and especially those who are working in critical roles in our facilities and in the field. Our services are always essential and our customers, particularly those providing critical services such as healthcare facilities and emergency responders, are counting on us even more so during this pandemic.

Our rigorous pandemic and business continuity plans are in effect across the company. And we’re working closely with public health and government authorities to ensure we are aligned with all recommendations to minimize the spread of this virus.  For information on how our companies are responding to COVID-19 in all of our jurisdictions, please visit the links listed on the right of this page.

We know many of our customers may be facing financial challenges as a result of this pandemic, which is why we’re committed to supporting our customers and communities. For example, we’re suspending disconnections for non-payment and, when possible, we’re working with customers who are struggling to pay their bills help to find solutions during this time. Emera companies have also provided additional support to our communities. Together, Emera and Nova Scotia Power, Tampa Electric and Peoples Gas, New Mexico Gas and Emera New Brunswick have donated approximately $4 million CAD to organizations dedicated to providing critical aid for the most vulnerable in our communities.

We are also scaling back non-essential work to protect our employees and communities. The pandemic will include some short-term impacts to our business including manageable reductions of commercial and industrial energy usage but our industry is more resilient than many others and our long term outlook remains positive.

I’m extremely proud of the way our team has rallied and adapted in order to keep doing what we do best— safely delivering energy to our customers – energy that has become even more critical during this extraordinary time.  

Scott Balfour

President & CEO, Emera