Your privacy is our concern

We want you to know that your personal information is handled in a secure manner and that your privacy is protected. Emera continues to ensure that your private information is safe.

Today, our privacy policy and procedures are consistent with Federal requirements (Bill C-6). And, as always, our employees will continue to collect, use, share and store personal information with your security in mind.

Customer Privacy Policy

Policy Summary

Emera and its group companies recognize the importance of protecting the privacy of our customers. The Customer Privacy Policy is a formal statement of the principles and guidelines for the collection, use and disclosure of customer personal information.

The principles of the Customer Privacy Policy guide the way we collect, use and disclose our customers' personal information.

These principles mandate that we:

Be accountable:
We will safe-guard personal customer information under our control and have privacy officers to ensure compliance with this policy's principles.

Identify purposes for collection:
We will identify the purposes for collecting personal information at or before the time the information is collected.

Obtain customer consent:
We will seek the customer's understanding and consent for the collection, use, and disclosure of personal information.

Limit collection:
We will limit the collection of personal information only for the purposes identified.

Limit use, disclosure and retention:
We will not use or disclose personal information beyond the stated purposes for which it was collected, except with the consent of the customer or as required by law. We will retain personal information only as long as necessary to fulfill those purposes.

Ensure accuracy:
We will endeavour to ensure a customer's personal information is accurate, complete and up-to-date.

Provide safeguards:
We will protect personal information with security safeguards appropriate to the sensitivity of that information.

Communicate clearly:
We will have information on our privacy policy and related practices readily available to customers.

Provide customer access:
We will make customers' specific information readily available to them upon request.

Provide opportunities for customer feedback:
We will provide opportunities for customers to address concerns with compliance of this policy's principles, through the use of a privacy officer and other communications.

December 1, 2003

Read more about the Privacy Policy (pdf)